Delivery

Delivered direct, free across the UK.

Every order is made to your sizes and delivered direct from the manufacturer to your kerbside, with free UK mainland delivery on all orders. Here is exactly how it works, where we reach, and what to expect on the day.

Check my area How it works

Free

UK mainland delivery

On all orders, with no minimum order value.

Direct

From the maker

Shipped straight from the British manufacturer to you.

Kerbside

Pre-arranged date

Booked with you so someone can be there to receive it.

24h

Check on arrival

Inspect before signing, report any damage within 24 hours.

Where we deliver

Check your delivery area

Free delivery covers the UK mainland. A few remote areas, the Scottish Highlands & Islands, and offshore addresses may need a quote or aren't covered. Enter your postcode area to get an instant guide.

Just the first letters and number — for example IV3, M1, or EH1.

This is an indicative guide. We always confirm delivery and any charges with you before your order is processed.

UK mainland

Free delivery

Free delivery on all orders to UK mainland addresses, with no minimum order value.

Scottish Highlands & remote areas

May need a quote

Areas such as the Highlands and some remote postcodes may carry a delivery surcharge or need a tailored quote. We'll confirm before you commit.

Islands & offshore

Contact us

Scottish islands, the Isle of Wight and Man, the Channel Islands and similar may not be covered as standard. Get in touch and we'll advise.

Step by step

The journey to your door.

From order to doorstep, here's the route your made-to-order glazing takes.

  1. 1

    Order & confirm

    Place your order and receive an immediate email confirmation with your order details and estimated lead time.

  2. 2

    Made to size

    Your products are manufactured to your exact measurements by Origin's factory in High Wycombe.

  3. 3

    Delivery booked

    When your order leaves the factory, our delivery team will call you to arrange a confirmed slot.

  4. 4

    Kerbside delivery

    The driver calls on the morning. An adult must be present to accept, inspect, and sign for the delivery.

On the day

What to expect: kerbside delivery

Our products are large, heavy and made of glass and aluminium, so they're delivered kerbside by a specialist carrier. A little planning makes the day run smoothly.

Measuring & fitting guides Returns & damage

Delivered to the kerbside

To the kerb outside your property, not into the home or around the back.

Have help on hand

Items are large and heavy, so arrange help to move and store them safely.

Inspect before signing

Check the order, glass included, before you sign. Note any damage on the delivery note.

Report issues in 24 hours

Any damage must be reported within 24 hours of delivery so we can resolve it quickly.

Lead times

Made to order, so worth the wait.

Because everything is built to your exact sizes, delivery times depend on the product and your specification. Your estimated lead time is always shown before you order and confirmed on your order confirmation, and you can track progress any time.

Track my order Browse the range

Lead time shown on every product page before you order

Delivery date arranged with you once your order is ready

Track your order status any time from your account

Driver calls on the morning with your confirmed time slot

Good to know

Delivery questions

Delivery is free on all orders to UK mainland addresses, with no minimum order value. Some remote areas, the Scottish Highlands & Islands and offshore addresses may carry a surcharge, need a quote, or fall outside our standard coverage — check your area above or contact us if you're unsure.
Because everything is made to your sizes, lead times vary by product and specification. Your estimated lead time is shown on the product page before you order and confirmed on your order confirmation. We arrange a delivery date with you once your order is ready.
Deliveries are kerbside only. The driver delivers to the kerb outside your property and isn't able to bring items inside or around the back. As products are large and heavy, please have help available to move and store them safely.
Yes. Someone needs to be present to receive the delivery, inspect it and sign for it. Please check everything, including the glass, before signing, and note any damage on the delivery note. If you can't fully check it, sign for it as "unchecked".
Note any visible damage on the delivery note before the driver leaves, and report it to us within 24 hours with photos. We will work quickly to resolve it. If you cannot check thoroughly on the day, sign as "unchecked" to protect yourself.
Get in touch as early as you can with your order number and we will do our best to rearrange around you.
Yes — most Scottish and Welsh addresses are covered as standard. Some Scottish Highlands postcodes may carry a small surcharge. Northern Ireland and offshore addresses are handled individually; contact us before ordering.

UK mainland delivery is always free.

No minimum order, no hidden charges. The price you see includes delivery.

Start configuring

Questions about delivery?

Our team can advise on lead times, access requirements and anything else you need to know before ordering.

Contact us