Order tracking

Always know where your order is

Visibility was the reason SmartaView exists. Too many people order glazing and then hear nothing for weeks. We keep you updated at every stage, by email and in your account, from confirmation right through to your delivery window.

Track my order

Track your order

Log in to your account to see all your orders and their live status in one place. Everything you have ordered, tracked together, even when items come from more than one of our manufacturers.

Log in to track Create an account

No order numbers to dig out. Your account keeps every order, status and document together. If you ordered as a guest, use the link in your confirmation email or contact us.

A live example of what you will see once logged in
Order
SV-100245
Overall status
Order confirmed
Your order has items from more than one manufacturer, each with its own reference and status. They may be made and delivered at different times.
Aluminium bifold door
Supplier: Origin · ref ORG-58213
In production
Roof lantern
Supplier: Roof range · ref RF-44190
Booked for delivery
Internal steel-look doors
Supplier: Smart Systems · ref SS-77024
Order confirmed
Total transparency

Every update, every step

Here is exactly when you hear from us, and how. No silence, no guessing.

1

Order confirmed

Email

Your order has been placed and payment received. You'll get an email with your order number and a summary of what you ordered.

2

In production

In account

Your products are being manufactured to your specifications at Origin's factory in High Wycombe. This is where most of the lead time is spent.

3

Dispatched

Email

Your order has left the factory and is on its way. Our delivery team will call you to confirm your delivery slot.

4

Delivery day

Live GPS

The driver will call you on the morning of delivery. Please make sure an adult is present and access is clear.

Delivered

In account

Your order has been delivered. If you have any issues with the delivery, contact us within 48 hours.

Delivery day

Know your day, then your slot

You get your delivery date well in advance, so you can plan around it. On the day itself, many orders are live GPS tracked so you can follow your delivery on its way, and the driver calls you in the morning to confirm your time slot. No all-day waiting, no guessing.

  • Date in advance so you can plan ahead
  • Live GPS tracking on the day for tracked deliveries
  • A morning call to confirm your time slot
Keep your phone to hand on the morning of delivery, and make sure someone aged 18 or over is available to receive and check the order.
LIVE TRACKING ARRIVING IN 25 mins · AM slot Track your delivery on its way
Two ways to stay informed

Email updates and your account

A branded email lands at every milestone, and your account shows the full picture any time you want it.

The emails you will receive
SMARTAVIEW
Order received
Order confirmation
Thanks, your order is in.
View order
Step 1 of 5
SMARTAVIEW
In production
Order accepted
We are making your order.
View order
Step 2 of 5
SMARTAVIEW
Quality checked
Ready & packed
Passed checks, ready to ship.
View order
Step 3 of 5
SMARTAVIEW
Date confirmed
Delivery booked
Your delivery date is set.
View order
Step 4 of 5
SMARTAVIEW
All done
Delivered
Your order has arrived.
View order
Step 5 of 5

Your account, anytime

  • Live order status. See exactly which stage every order is at, updated as it moves.
  • Order history. All your orders, past and present, in one place.
  • Your documents. Confirmations and order details, kept safe and easy to find.
  • Delivery details. Your booked date and what to expect, ready when you need it.
Go to my account
SMARTAVIEW My orders
SV-100245 · Origin
Bifold doors
In production
SV-100198 · Roof range
Roof lantern
Out for delivery
SV-100120 · Smart Systems
Sliding doors
Delivered
View all orders
Why we do this

Visibility is the whole point

SmartaView was started because buying glazing meant ordering into a black hole: no updates, no idea when anything would arrive, and no one to ask. We built the opposite. You see your status, you get the emails, and you always know what happens next. That is not a nice-to-have for us, it is the reason we are here.

Good to know

Tracking questions, answered

Log in to your account, where every order and its live status sits in one place. There are no separate order numbers to dig out, your account brings it all together.
Your single SmartaView order can include items from more than one of our manufacturers, such as Origin or Smart Systems, as well as our roof range. Each item carries its own supplier reference and its own status, and your account shows them together under your one order. Items may be made and delivered at different times.
From the moment you order. You get an email at confirmation, when your order is accepted, when it is packed and ready, when delivery is booked, and once it is delivered. Your account shows the live status in between.
You get your delivery date well in advance. On the day, many orders are live GPS tracked so you can follow yours on the way, and the driver calls you in the morning to confirm your time slot.
Many deliveries are. Where live tracking is available you can watch your order on its way on the day. You always get the date ahead of time and a morning call with your slot, tracked or not.
First check your account and your email, including spam. If you are still unsure, contact us with your order number and we will tell you exactly where things stand.
Get in touch as early as you can with your order number and we will do our best to rearrange around you.

Can't find an update?

If you are ever unsure where your order is, get in touch with your order number and we will tell you exactly where things stand.

Ask about my order